One-Year Warranty for Our Jewelry
We guarantee the quality of our products and for this reason we provide our customers with a one year warranty which starts from the day when the order is received.
The Terms of Warranty:
- Customer should pay for the shipping to send items back to Adaleen.
- Prior to sending back the items, customer should contact Adaleen to confirm the shipping address.
- Before sending the items, customer should make sure that the items are packed safely. Adaleen will not be responsible for any damage due to bad packing.
- Client should choose the shipping method which allows tracking. Packages without tracking will not be processed.
- Adaleen reserves the right not to provide warranty service for items which have the signs of modification and damage beyond “normal wear”.
- In order to receive the warranty service, we require the proof of purchase, which can be one of the following items:
- An original Adaleen receipt
- An Adaleen gift receipt
- An online order confirmation
In case you don’t have any of these, we can only offer you a repair service for a fee.
For any questions, please contact us via [email protected]